The Design Perspective

Wish Lists - The Superhero of Omnichannel Retail

How retailers can use customer lists, likes, and saves to create richer, more personal in-store experiences.

Apr 5 • Ian Johnston

2

March 2026

Belonging - Retail's Most Undervalued Advantage

Retailers who design for connection - not just convenience - will win the next decade.

Mar 22 • Ian Johnston

1

Trust per Square Foot - The New Metric That’s Rewriting Retail

Beyond Transactions. What is your store really selling?

Mar 15 • Ian Johnston

3

From Bali to the Bean: Lessons in the Art of Inclusive Retail Language

Why the words we choose should welcome customers in

Mar 8 • Ian Johnston

2

The Importance of the Staff Experience

How can the physical retail store motivate your staff to perform like superstars?

Mar 1 • Ian Johnston

3

February 2026

Good Design Shouldn't be Noticed

The quiet brilliance of great design

Feb 22 • Ian Johnston

2

Reframing Retail's Future

From one-size-fits-all to purpose-driven portfolios

Feb 15 • Ian Johnston

1

What Makes a Good First Impression?

The signals that make us step inside — or not...

Feb 8 • Ian Johnston

3

The Power of Tech that Waits

How quiet technology is reshaping retail engagement, one moment at a time

Feb 1 • Ian Johnston

2

January 2026

Artefacts, Rituals, and the Stores We Remember

How meaningful spaces and human connections build loyalty

Jan 25 • Ian Johnston

2

10 Tactical Ways Physical Retailers can Deliver Sustainable Development

Sustainable opportunities beyond materials.

Jan 18 • Ian Johnston

2

Retail's Responsibility to Deliver a Sustainable Future

Why having a sustainable strategy is important for physical retail.

Jan 11 • Ian Johnston

2