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Retail as a Social Stage: Stores That do More than Sell
Forward-thinking retailers are evolving their stores beyond commerce to become spaces that connect, inspire, and contribute to society.
Nov 30
•
Ian Johnston
2
Good Customer Service Thinks Before You Ask
Why the best service isn’t performative — it’s perceptive, proactive, and personal.
Nov 23
•
Ian Johnston
1
The Unbearable Sense of Shopping
Why neurodiverse-friendly stores create better experiences for everyone.
Nov 16
•
Ian Johnston
Retail Comes Home
In a world where our homes have become offices, gyms, and classrooms, the next evolution is inevitable: turning the home into retail’s most personal…
Nov 7
•
Ian Johnston
The Pride Effect
If your store doesn’t inspire your staff, it won’t inspire your customers. The pride your people feel is the performance your customers see.
Nov 3
•
Ian Johnston
October 2025
The Smartest Tech in Retail is Already in your Customer’s Pocket
The future of omnichannel retail isn’t about adding technology—it’s about trusting the one your customers already carry.
Oct 31
•
Ian Johnston
Visibility Kills Value
The Hidden Power of Discovery in Retail
Oct 27
•
Ian Johnston
Our New Priorities of Health and Wellness
Can we reframe ‘retail therapy’ to make shopping a healthy experience?
Oct 24
•
Ian Johnston
Selling by Not Selling
Every moment is not always the right moment to sell someone something!
Oct 20
Ceiling is Believing
Using spatial design to shape behaviour, drive experience, and guide the retail journey.
Oct 17
•
Ian Johnston
Small Budgets, Big Butterflies
How small creative gestures create big ripples in the retail experience.
Oct 13
•
Ian Johnston
The Priming Effect: The Most Powerful Design Tool you’ve Never Noticed
Before customers read a word or touch a product, their brains are already being nudged. Smart designers know the real influence happens in the first…
Oct 10
•
Ian Johnston
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